1. Who We Are
Velvet Grounds Coffee Co. is a coffee shop and catering business located at 218 Main Street, Franklin, TN 37064, United States. We operate the website accessible at this domain (the "Site") and any related services.
This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our Site, submit a contact form, leave a review, or interact with us in any other way online. By using our Site, you agree to the practices described in this policy.
For questions about this policy, contact us at [email protected].
2. Information We Collect
Information you provide directly: When you fill out our contact form, submit a review, or get in touch with us by email or phone, we may collect your name, city, email address, phone number, and any message or review content you choose to share.
Information collected automatically: When you visit our Site, our hosting and analytics tools may collect standard technical information, including your IP address, browser type, pages visited, time spent on the Site, and referring URL. This information is collected in aggregate and is not linked to your identity.
Cookies and local storage: Our Site uses browser cookies and local storage to remember your language preference and cookie consent choice. See Section 4 for details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and messages
- To process and follow up on catering or event requests
- To display approved customer reviews on our Site
- To remember your language and cookie preferences
- To improve our Site and understand how visitors use it
- To comply with applicable laws and regulations
We do not use your information for automated profiling, targeted advertising, or any purpose not described in this policy. We do not sell your personal data to any third party.
4. Cookies
Our Site uses a small number of cookies and browser local storage entries. We do not use tracking cookies or third-party advertising cookies.
Language preference: We store your selected language (English, French, or Italian) in local storage so your preference is remembered on future visits.
Cookie consent: We store your acceptance or refusal of our cookie policy in local storage so we do not ask you again.
Customer reviews: If you submit a review on our Site, it is stored temporarily in your browser's local storage.
Third-party embeds: Our contact page embeds a form hosted by GoHighLevel (leadconnectorhq.com) and a Google Maps iframe. These third parties may set their own cookies subject to their own privacy policies. You can find Google's privacy policy at policies.google.com/privacy.
If you are located in the European Union, European Economic Area, or another jurisdiction that requires cookie consent, a consent banner will be displayed on your first visit. You may decline non-essential cookies at any time.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We use GoHighLevel as our CRM and form platform. Messages you send through our contact form are transmitted to and stored on GoHighLevel's servers. GoHighLevel is subject to its own privacy policy.
- Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
- Business transfers: If Velvet Grounds Coffee Co. is acquired, merged, or sold, your information may be transferred as part of that transaction.
6. Data Retention
We retain contact form submissions and review content for as long as necessary to respond to your inquiry or manage the review, and no longer than 36 months unless you request earlier deletion. Language and cookie preferences stored in your browser are retained until you clear your browser data.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct inaccurate information.
- Right to deletion: You may request that we delete your personal information.
- Right to object: You may object to certain uses of your information.
- Right to data portability: Where applicable, you may request your data in a portable format.
Residents of the European Union and EEA have these rights under the General Data Protection Regulation (GDPR). Residents of California may have similar rights under the California Consumer Privacy Act (CCPA).
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Security
We take reasonable precautions to protect your information. Our Site is served over HTTPS. Contact form data is transmitted securely to our CRM platform. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children
Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: (615) 555-0147
- Address: 218 Main Street, Franklin, TN 37064, United States
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of our Site after any changes constitutes your acceptance of the updated policy.